Shipping & Returns
The estimated production time is 6 months before your item is shipped. Rush production may be available for a non-refundable additional fee.
After your gown has arrived at our boutique, we will email you to confirm your shipping address. Shipping is expected to take up to 10 business days depending on your location. We will email you with a tracking number for your package once it has been dispatched.
We use Canada Post for all parcels. Our orders can be shipped Canada-wide and to more than 190 countries. Any applicable duties on international orders are the responsibility of the receiver.
If you require courier services, please contact us.
Returns & Exchanges
Due to the custom and handmade nature of our gowns, we are not able to offer refunds or exchanges. Your gown will be rigorously inspected and steamed prior to being packed for delivery.
In the case of a manufacturer’s defect on your gown, you must contact us within 5 business days of receiving your gown. Please refer to our terms & conditions for more information.